Privacy Policy
Last updated: 06/04/2026
ACURA Technologies, a HID Global brand headquartered at Rua Antártico, 381, São Bernardo do Campo/SP, Brazil, is responsible for the processing of your personal data as described in this Privacy Policy.
This policy applies to all visitors and users of our website, chatbot, forms, and other digital services.
1Who We Are
ACURA Technologies is a brand of HID Global Corporation, headquartered at 611 Center Ridge Drive, Austin, TX 78753, USA. ACURA Technologies operates from Rua Antártico, 381, São Bernardo do Campo/SP, Brazil. HID Global is a leading provider of trusted identity solutions. For any privacy-related matter, please reach the Privacy Team at acura.ti@hidglobal.com.
2Data We Collect and Why
We may collect the following personal data for the purposes indicated: name, email, phone, company, and role (collected via contact forms, registration, or chatbot — used to respond to inquiries and provide support); browsing data such as IP address, browser type, pages visited, and session duration (used to ensure website functionality and security); and session cookies, language preferences, and analytics cookies (used to improve user experience and perform traffic analysis).
3How We Use Your Data
We use your data to: respond to inquiries and send quotations; provide technical support; send newsletters and communications (when consented); improve our website and services; and perform internal analysis via analytics tools.
4Cookies and Tracking
We use essential cookies (session and authentication), functionality cookies (language and preferences), and analytics cookies (Google Analytics) to understand how our site is used. You can disable cookies in your browser settings.
5Who We Share Your Data With
Your data may be shared with: Salesforce (CRM for lead management and support); Vercel (website hosting); Supabase (database); Google Analytics (traffic analysis); Mistral AI (European AI provider used for chatbot natural language processing — personal data is automatically redacted from all messages before being sent, so the AI only processes anonymized conversation content). We do not sell your personal data to third parties.
6Lead and Support Case Routing
When you provide your contact details in the chatbot (such as name, email, company, or phone), we may create or update a Salesforce Lead (sales inquiries) or a Salesforce Case (support requests) so that our team can contact you and continue your service request.
7How We Protect Your Data
We implement technical and organizational measures to protect your data, including HTTPS encryption, restricted access controls, and secure storage on certified servers.
8How Long We Keep Your Data
We retain your data only for as long as necessary for the purposes described in this policy or as required by legal and regulatory obligations.
9How to Access or Correct Your Data (LGPD)
Under Brazil's General Data Protection Law (Lei 13.709/2018), you have the right to: access your personal data; correct incomplete or outdated data; anonymize, block, or delete unnecessary data; data portability; and withdraw consent at any time. To exercise these rights, contact us at the email below.
10Your Choices
You may opt out of marketing or promotional communications at any time using the unsubscribe link in our emails or by contacting us directly. You may also request to restrict the processing of your data, withdraw previously given consent, or object to processing based on legitimate interests. These choices are available regardless of your location.
11International Data Transfers
As part of HID Global's global operations, your personal data may be transferred to and processed in countries outside of Brazil, including the United States. We ensure that any such transfer is carried out with appropriate safeguards, such as standard contractual clauses, in compliance with applicable data protection laws including Brazil's LGPD.
12Minors
Our website and services are not directed at individuals under 18 years of age. We do not intentionally collect data from minors.
13Changes to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised update date.
✉Contact
For questions about this policy or about the processing of your data, please contact us:
